Missing trucks (ground services) after AREX Middle East Africa

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Drakkenblade
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Joined: Tue Oct 19, 2021 8:21 pm

Re: Missing trucks (ground services) after AREX Middle East Africa

Post by Drakkenblade » Wed Dec 01, 2021 10:57 pm

Hello,
Without AIG-AI traffic, it still does not work.

JEP795
Posts: 55
Joined: Fri Oct 02, 2020 11:06 pm

Re: Missing trucks (ground services) after AREX Middle East Africa

Post by JEP795 » Fri Dec 10, 2021 4:16 pm

Hi Team,

Have you been able to test to see why the baggage carts don’t work in North America when a custom airline is set in Contrail, and then AREX South America is installed?

My testing showed uninstalling AREX South America allows an airline logo to be set in contrail and all ground service vehicles work. If South America is installed the baggage cart for North America won’t work with custom logos, but works with the default ground service option in contrail.

Thanks!

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RicardoLVFR
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Re: Missing trucks (ground services) after AREX Middle East Africa

Post by RicardoLVFR » Sat Dec 11, 2021 12:02 am

Hi, thanks for the report we are working to get this updated soon to be fixed. Our apologies
Ricardo Morillo
Managing Director/Owner

JEP795
Posts: 55
Joined: Fri Oct 02, 2020 11:06 pm

Re: Missing trucks (ground services) after AREX Middle East Africa

Post by JEP795 » Sun Jan 09, 2022 10:25 pm

RicardoLVFR wrote:
Sat Dec 11, 2021 12:02 am
Hi, thanks for the report we are working to get this updated soon to be fixed. Our apologies
Hi Ricardo,

Happy New Year! Was the team able to replicate this and find a fix?

Thanks!

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RicardoLVFR
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Re: Missing trucks (ground services) after AREX Middle East Africa

Post by RicardoLVFR » Mon Jan 10, 2022 1:04 pm

Hi, yes we are working on this for an update.
Ricardo Morillo
Managing Director/Owner

JEP795
Posts: 55
Joined: Fri Oct 02, 2020 11:06 pm

Re: Missing trucks (ground services) after AREX Middle East Africa

Post by JEP795 » Fri Feb 25, 2022 4:44 pm

RicardoLVFR wrote:
Mon Jan 10, 2022 1:04 pm
Hi, yes we are working on this for an update.
Hi Ricardo and Team,

Was an update ever rolled out for this on contrail? I haven’t received any product updates in a couple months for the ground services or any of the airports.

Hope all is well and looking forward to 2022 releases! Thanks!

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RicardoLVFR
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Joined: Thu Sep 20, 2018 12:35 am
Location: Orlando, FL

Re: Missing trucks (ground services) after AREX Middle East Africa

Post by RicardoLVFR » Sat Feb 26, 2022 1:01 am

JEP795 wrote:
Fri Feb 25, 2022 4:44 pm
RicardoLVFR wrote:
Mon Jan 10, 2022 1:04 pm
Hi, yes we are working on this for an update.
Hi Ricardo and Team,

Was an update ever rolled out for this on contrail? I haven’t received any product updates in a couple months for the ground services or any of the airports.

Hope all is well and looking forward to 2022 releases! Thanks!
My apologies for the delay, this is pending we are hoping to get this soon.
Ricardo Morillo
Managing Director/Owner

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