KSAN trees everywhere!

Peterg928
Posts: 6
Joined: Fri Dec 18, 2020 6:38 pm

KSAN trees everywhere!

Post by Peterg928 » Fri Dec 18, 2020 6:45 pm

Purchased KSAN from the msfs 2020 marketplace and installed ok. Just flown into it from KDEN and noticed there were trees all over the place that weren’t there on the default airport. Including on the taxiways, and runway. Tried to land on 09 but hit a tree and crashed :o .

I restarted and positioned the aircraft on the runway and they had vanished and it all looked fine. I’ll try again to recreate from starting elsewhere, but any ideas?

Only other scenery I have installed is a few other airports from the marketplace.

User avatar
RicardoLVFR
Site Admin
Posts: 4661
Joined: Thu Sep 20, 2018 12:35 am
Location: Orlando, FL

Re: KSAN trees everywhere!

Post by RicardoLVFR » Fri Dec 18, 2020 7:19 pm

Hi, can we see pictures of this please?
Ricardo Morillo
Managing Director/Owner

Peterg928
Posts: 6
Joined: Fri Dec 18, 2020 6:38 pm

Re: KSAN trees everywhere!

Post by Peterg928 » Sun Dec 20, 2020 10:00 pm

Ive done another flight today and they appeared again so attached. Weird thing is it doesn't show every time.
Attachments
Screenshot (72)small2.jpg
Screenshot (72)small2.jpg (202.63 KiB) Viewed 1167 times
Screenshot (71)small2.jpg
Screenshot (71)small2.jpg (130.85 KiB) Viewed 1167 times

User avatar
RicardoLVFR
Site Admin
Posts: 4661
Joined: Thu Sep 20, 2018 12:35 am
Location: Orlando, FL

Re: KSAN trees everywhere!

Post by RicardoLVFR » Sun Dec 20, 2020 11:43 pm

hi, can we have a list of the mods or addons you have installed in your community folder?
Ricardo Morillo
Managing Director/Owner

Peterg928
Posts: 6
Joined: Fri Dec 18, 2020 6:38 pm

Re: KSAN trees everywhere!

Post by Peterg928 » Mon Dec 21, 2020 10:11 am

A3nx (flyby wire a320)
B787-xe (787 mod)
Navigraph-data (navigraph airac update)

User avatar
RicardoLVFR
Site Admin
Posts: 4661
Joined: Thu Sep 20, 2018 12:35 am
Location: Orlando, FL

Re: KSAN trees everywhere!

Post by RicardoLVFR » Mon Dec 21, 2020 1:26 pm

Hi, want to confirm its our KSAN causing this, can you disable it (uninstall it) and do a test please?

There already thousands of customers, this sort of thing I would get reported instantly and by many if its happening.
Ricardo Morillo
Managing Director/Owner

Peterg928
Posts: 6
Joined: Fri Dec 18, 2020 6:38 pm

Re: KSAN trees everywhere!

Post by Peterg928 » Mon Dec 21, 2020 2:16 pm

It definitely says KSAN by LVFR. It was installed from the Microsoft fs2020 marketplace. Presumably if I select it and press delete in the fs2020 content manager, it will allow me to reinstall later and not permanently delete it from my account?

User avatar
RicardoLVFR
Site Admin
Posts: 4661
Joined: Thu Sep 20, 2018 12:35 am
Location: Orlando, FL

Re: KSAN trees everywhere!

Post by RicardoLVFR » Mon Dec 21, 2020 3:21 pm

yes, it will allow you to re-download and re-install.

let us know
Ricardo Morillo
Managing Director/Owner

Peterg928
Posts: 6
Joined: Fri Dec 18, 2020 6:38 pm

Re: KSAN trees everywhere!

Post by Peterg928 » Wed Dec 23, 2020 3:04 pm

Ok tried ksan quite a few times over the last few days and definitely no trees on the runway/taxiways as it was before. I’ll reinstall the Latinvfr airport from the marketplace in the hope uninstalling/reinstalling fixes it. I also notice there has been a MS FS2020 patch so here’s hoping that might make a difference too!

Peterg928
Posts: 6
Joined: Fri Dec 18, 2020 6:38 pm

Re: KSAN trees everywhere!

Post by Peterg928 » Thu Dec 24, 2020 1:16 pm

and as soon as I reinstall and fly back into KSAN the trees are back unfortunately even with the latest MSFS patch. Any help would be appreciated as this addon looks really good and Id like to keep it if possible, but cant use it if im going to continually crash into trees!
Attachments
Screenshot (81).jpg
Screenshot (81).jpg (147.59 KiB) Viewed 1126 times

Post Reply