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Latin VFR purchase thru Contrail

Posted: Wed Apr 27, 2022 9:29 pm
by Tmac1958
I just purchased KMSY & KMIA (MSFS) and was not aware the download was thru Contrail which I already have for Other sceneries ( FlightBeam Studios) My e mail for Contrail ( FlightBeam) is different than the e mail I used for Latin VFR registration. so it won't allow me to D/L via Contrail because of the different e mails,
Any help would be appreciated
Tim M

Re: Latin VFR purchase thru Contrail

Posted: Thu Apr 28, 2022 11:21 am
by RicardoLVFR
hi, we responded to your email.

you must select LATINVFR from the bottom left hand corner and click connect. let us know

Re: Latin VFR purchase thru Contrail

Posted: Thu Apr 28, 2022 12:56 pm
by Tmac1958
I Did that, but it did not work. See image below. I get an ERROR using contrail it wont let me log in. "ACCESS DENIED"

Re: Latin VFR purchase thru Contrail

Posted: Thu Apr 28, 2022 1:11 pm
by Tmac1958
here's the Contrail ERROR [Access to the path
'C\Users\Tim\AppData\Roaming\ContrailApp\Profiles\a.json'
is denied
I have reach out to Contrail ......No reply from them.
There is a option to use serial #, but you gave me SKU#
Contrail is the problem and they wont reply. are there any other options to get the products I purchased?
Thanks
Tim

Re: Latin VFR purchase thru Contrail

Posted: Thu Apr 28, 2022 2:00 pm
by Tmac1958
"RESOLVED"
I Uninstalled the contrail app, and deleted the Contrail App folder. then reinstalled.