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Purchase and Download Problem

Posted: Sun May 01, 2022 9:40 pm
by Bingo041
I am having difficulty with the ordering/download process.

Using PayPal, I paid $15.99 for the MSFS 2020 San Diego Scenery. After the ordering process, I received an email from LVFR my purchase was successful.

However, when I thought I was downloading KSAN from your website, I was actually downloading an app named Contrail. Contrail appears to be a purchase app that LVFR, and other vendors, are using to manage part of the purchase process, including the downloading of products.

Unfortunately, I never received the serial number I need to proceed with Contrail?

How can I get the serial number?

Bill Clark

Re: Purchase and Download Problem

Posted: Mon May 02, 2022 11:20 pm
by RicardoLVFR
Hi, we responded to you via email

Re: Purchase and Download Problem

Posted: Wed May 25, 2022 3:45 am
by cajunporkchop
I have the same issue.

(redacted)

Thank you,
Brian LaFleur

Re: Purchase and Download Problem

Posted: Wed May 25, 2022 2:14 pm
by RicardoLVFR
cajunporkchop wrote:
Wed May 25, 2022 3:45 am
I have the same issue.

(redacted)

Thank you,
Brian LaFleur
Please don't post your order info on these public forums. Email us to support@latinvfr.com with this problem.